DC4MS

This was advertised at careerbuilder.com
Find Jobs - Sales Coordinator (Inbound / Outbound Sales) Jobs in Kissimmee, FL

Sales Coordinator (Inbound / Outbound Sales)
Company: Ultimate Resort

Description

Created for the discerning traveler who demands the best, Ultimate Resort (Ultimate Resort Luxury Destination Club) offers you a lifetime of exciting and carefree vacation experiences. We are a private club offering access to dozens of spectacular residences in 25 resort and metropolitan locations throughout the U.S., Mexico, Europe and the Caribbean. We are currently seeking a Sales Coordinator to join our rapidly expanding team in Kissimmee Florida!

Sales Coordinator (Inbound / Outbound Sales)

Responsibilities:

· Make first contact with all leads that come through the web registration, partner registration and marketing leads

· Generate all discovery information: prospects family make-up, club affiliations, industry, travel preferences, etc

· Continuously work database of leads that have not engaged in the sales process through scheduled tasking - emails, phone and direct mail

· Create a rapport with prospect to increase potential for connection with MD

· Introduce MD into the discussion early and optimize likelihood for contact

· Develop lead tasking systems to optimize opportunity for contact and engagement

· Create messaging to increase likelihood for contact and engagement

· Answer and enter all phone leads

· Build relationship with MDs to create efficiency in the sales process

· Support MD team in contacts with prospects and rapport building with qualified candidates

· Direct leads to Membership or Discovery based on pre-designated characteristics

· Attend marketing events where appropriate to develop rapport with prospects

Requirements
Qualifications:

· 3-6 years of inbound/outbound combined sales experience

· 3-6 years experience selling vacations packages/travel or club packages (B2C)

· Previous phone sales a plus

· Associate’s degree or higher

· Experience in the hospitality industry a plus

· Experience dealing with high net worth clientele

· Internet research and MS Office Proficient

Benefits:

We offer unprecedented benefits to our employees including:

· Fast paced and dynamic environment that allows for variety in your work

· Investment in our team member's professional growth and maximize their potential through education and training

· Competitive compensation

· Medical, dental and life insurance

· 401K

· Paid time off: vacations and holidays

· Growth opportunities

· Professional training and mentoring

· Start up environment – chance to wear different hats and learn new things

· And many more!

We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:

To respond to this opportunity, please go to: Role Discovery Center - Sales Coordinator - Opportunity

DC4MS

Here is another one for Member Services Specialist
Find Jobs - Member Services Specialist Jobs in Kansas City, MO

Member Services Specialist
Company: Ultimate Resort

Description

Do you want a fair and friendly office where you can succeed at this challenging work?
Do you believe in doing the job RIGHT and being proud of your work?
If yes, then you need to apply with us!

Created for the discerning traveler who demands the best, Ultimate Resort offers you a lifetime of exciting and carefree vacation experiences. Ultimate Resort is a private club offering access to dozens of spectacular residences in 25 resort and metropolitan locations throughout the U.S., Mexico, Europe and the Caribbean. We are currently seeking a Member Services Specialist to join our rapidly expanding team!

Member Services Specialist

As the Member Services Specialist, you will ensure the optimum member trip experience. All aspects of the Member Services Specialist position will be focused on ongoing relationship development and using a member-centric approach. Responsibilities include securing reservations, solicitation of member feedback, EVR submissions and gathering of member preferences.

Responsibilities:

· Represent club and member interests in all aspects of the position and maintain professionalism, positive attitude and excitement for club products and services and member requirements in all aspects of communication and performance

· Develop personalized relationship with individually assigned membership base and conduct orientations to educate members on club value, policies and service delivery

· Facilitate all reservation request calls, provide residence availability options and make asset reservations in the Reservations System

· Possess the ability to educate and suggestively sell members on the relative benefits of a new or existing location, residence or date options

· Possess the judgment, decision-making ability and diplomacy to in assisting with reservation issues, policy concerns and any other problems that may arise

· Accept primary responsibility for problem resolution on the member's behalf

· Demonstrate good judgment in deciding when reservation and access policies are diligently enforced and when modifications or exceptions may be made given extenuating circumstances

· Ensure that member and club expectations are consistently met and exceeded

· Monitor and accumulate applicable member preferences information to be utilized by all personnel involved in providing the ultimate experience

· Maintain accurate and informative information related to members utilization of the club along with preferences and expectation variance details to assist in meeting member retreat experience expectations

· Obtain post-retreat feedback and develop responsive communication and preferences solution options to meet post-retreat feedback criteria

· Coordinate retreat arrangement expectations and communication concerning member requests and expectations with the Destination Specialist and on-site destination staff

· Accurate and timely delivery of all required member services and pre-retreat planning documents to internal customers and DMC staff members

· Adhere to the collection and storage of all member preferences as defined by the department

· Assist team in covering peak periods, vacation and sick time
Assure all filing of work is done in an accurate and timely manner

Requirements

Qualifications:
The ideal candidate will possess 3-5 years experience in the hospitality industry and 3-5 years experience with Microsoft Office products. Ability to comprehend assignments and carry out those assignments accurately required. A complete understanding of the need for accuracy, confidentiality in all assignments completed and organizational skills are essential.

Benefits:

We offer unprecedented benefits to our employees. In addition to a fantastic salary base and compensation plan for all of our positions, we offer an excellent career path. As part of our partnership with Administaff, we offer one of the best available benefit programs for small businesses, including healthcare plan, 401(k), long-term and short-term disability, holidays and life insurance.

We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:
To respond to this opportunity, please go to: Role Discovery Center - Member Services Specialist - Opportunity

TarheelTraveler

Is it just me or does the Sales Coordinator job ad sound like it was lifted from a timeshare sales job ad, with high net worth thrown in?

The ER (and maybe Quintess) job postings that I've seen before haven't come across like that to me. Maybe they need to save some of the job description particulars for later in the process.

Kagehitokiri

maybe this reflects on the merger dragging out, PE might have better management, but UR was the bigger club because of acquisition..