HCC Breckenridge, Colorado Home Update

adhominem · 07-12-2008, 11:40 AM

Quote:

Originally Posted by Steamboat Bill

Here is the High Country Club membership guide to one of their trophy homes - Breckenridge Mountain Lodge, Colorado. This is a 4,800 square foot home with 4 bedrooms and 5 bathrooms.

I have not yet visited this property, but hope to visit soon.

It seems that the Breckenridge Lodge may no longer be one of HCC's trophy properties. The group that showed up yesterday was turned away and not allowed to stay there. Apparently HCC did not make the lease payment to the property owner.

DC4MS · 07-12-2008, 11:56 AM

Quote:

Originally Posted by adhominem

It seems that the Breckenridge Lodge may no longer be one of HCC's trophy properties. The group that showed up yesterday was turned away and not allowed to stay there. Apparently HCC did not make the lease payment to the property owner.

Please post more details about this as this is new news to us. I believe that HCC has a several year lease on this property and the owner is looking to sell it.

DosMasCervesos · 07-12-2008, 01:55 PM

Quote:

Originally Posted by DC4MS

Please post more details about this as this is new news to us. I believe that HCC has a several year lease on this property and the owner is looking to sell it.

Please do provide details, as this if very worrisome. I just used a long term reservation to book the Breckenridge property for next summer. Thanks!

Matt

DC4MS · 07-12-2008, 02:35 PM

This is an e-mail response I received from High Country Club on Saturday July 12, 2008 around 1pm EST.

-------

HCC will be replacing its Breckenridge Mountain Home property with a more accommodating, better located home.

Breckenridge Mountain Lodge is one of HCC few leased properties. We have paid our rent through September so it is inaccurate that we have not paid rent.

The home is in need of significant capital improvements that effect the safety and vacation experience of our members. We approached the owner of the home regarding the capital improvements needed several months ago to reach a mutually acceptable solution. However, he is unwilling to make the necessary repairs that are his obligation under the lease. Therefor, we will be replacing the home.

The owner of the property did refuse to let our members into the home on Friday, which he does not have the right to do and we will be taking the appropriate legal action. Within 2 hours of the situation, we had replaced the property with a home of much nicer quality and a better location. We asked our members to have dinner in town at our expense while we worked through the details.

Our property manager then met the member in town and personally led our members to the new home and took care of their needs including picking up dinner and some groceries. This situation was unforeseen and unfortunate, but the solution is in the best interests of our members which is our number one priority.

High Country Club

Kagehitokiri · 07-12-2008, 02:42 PM

and it wasnt someone from here?

DC4MS · 07-12-2008, 02:49 PM

I just spoke with Christian Kirschner, President and CEO, High Country Club and he informed me that the current Breckenridge property is a leased property and is very popular with the HCC members. However, the home is in need of several repairs (some minor and some major) and HCC is on a quarterly lease with the owner.

Christian informed me that HCC is fully paid up thru September 2008 and he was shocked that the owner of the home would prevent the HCC member from entering the property.

Christian also stated that some of the maintenance issues that were not being performed by the owner was having a negative effect on the home and he was very concerned about the safety of all the HCC member guests.

HCC became aware of the check-in problem yesterday and found a temporary solution for the HCC members within 2 hours. They found another home (and may even consider a longer term lease on this property) for the HCC members and had a HCC representative there to help the surprised guests adjust to the new location.

I have not heard from the property owner and will be willing to allow him to contact me or post here as I have not heard his side of the story.

Either way, I am glad that the HCC members did not suffer as as result of this situation and I am pleased at how quickly HCC responded to a potential hostile situation. This is one measure of a Destination Club that is difficult to judge until the "you know what hits the fan"...and it appears that HCC responded well (so far).

Kagehitokiri · 07-12-2008, 02:51 PM

Quote:

Originally Posted by adhominem

It seems that the Breckenridge Lodge may no longer be one of HCC's trophy properties. The group that showed up yesterday was turned away and not allowed to stay there. Apparently HCC did not make the lease payment to the property owner.

where did you hear this?

adhominem · 07-12-2008, 03:07 PM

Quote:

Originally Posted by Kagehitokiri

where did you hear this?

The property owner told me.

LTTravel · 07-12-2008, 03:26 PM

Quote:

Originally Posted by adhominem

The property owner told me.

Since you apparently know the property owner, you can get his side of the story. If he is unwilling to speak, I guess the courts will hear. If the lease is paid up and he prevented the leasee from entering the property, he will get a piece of what hit the fan in his face.

Since the property is up for sale despite a long term lease, it sounds like a property owner withholding services to force the leasee out so that he can sell it, which is a horrible practice. That is based on the information that we have, unless your friend, the property owner, can prove otherwise, that is what we will have to believe is true.
Anything to say about that, adhominem?

DosMasCervesos · 07-12-2008, 03:29 PM

Quote:

Originally Posted by adhominem

The property owner told me.

Well, someone isn't being truthful here. Either HCC is paid through September or they are not. As an HCC member, I am hopeful they are. If they are, then IMO the property owner stating otherwise would be a libel action as it falsely damages the reputation of HCC. Not to mention not allowing the leasee to use the property. If HCC hasn't really paid the lease through September, then that raises some serious questions.

Matt

Tedpilot · 07-12-2008, 04:19 PM

I guess we will see in the coming days/weeks what the real story is. Given HCC is financially stable I would highly doubt that they would allow this unit, if any, not to be paid up as it is booked all summer and in high demand. That being said, I look forward to the unit they replace it with.

I contacted my member rep this morning at HCC and she promptly responded with the information that the board now sees. I consider that a very good sign. They are responsive, available outside of office hours and obviously worked a difficult situation promptly.

I certainly look forward to hearing from the current owner as to why? Undoubtedly we'll see what happens.

DC4MS · 07-12-2008, 05:01 PM

This thread is a dilemma for me....without proof from either side we don't know where the truth lies. However, I prefer to give HCC the benefit of the doubt as I rarely ever hear complaints about that Destination Club and there has never been any issues like this in the past. I am also aware that the house has been for sale and HCC has a several year lease that could complicate a sale.

Because HCC has directly and immediately addressed this issue since Friday, handled the situation well for their member on-site, sent me several e-mail updates, and the CEO spoke with me on the phone, I currently believe that HCC is the victim here. I would however entertain the same level of communication from the owner or agent for the Breckenridge home.

I also think that "adhominem" may have a conflict of interest as his company "may" be the listing broker on the house and is having a hard time selling the house (due to the HCC lease).

DC4MS · 07-12-2008, 05:04 PM

I just received another HCC e-mail response.

---------------------------------

Official High Country Club statement:

In regard to the lease payment due to the owner of the Breckenridge Mountain Home property the facts are as follows.

HCC has paid rent through August 15th of 2008.

Due to significant defects to the property that concern the safety and member experience of HCC members we approached the owner of the home to make the repairs which he is obligated to do under the lease. The owner refused. We then informed him we would not pay him for additional months past August 15th unless the capital improvements were made. He refused.

We have engaged our legal council to take the appropriate legal measures against the false and misleading statements regarding this event as well as the actions of the property owner.

In the meantime, we have already secured a replacement home that far exceeds the level of quality and location of the Beckenridge Mountain Lodge. We will in no way compromise the safety of our members and our members experience by placing them in a home that does not meet reasonable expectations and codes.

Bourne · 07-12-2008, 05:15 PM

Quote:

Originally Posted by DC4MS

I also think that "adhominem" may have a conflict of interest as his company "may" be the listing broker on the house and is having a hard time selling the house (due to the HCC lease).

This gets murkier and murkier. According to my pm conversation, "adhominem" was on site when the members were turned away.

Bourne · 07-12-2008, 05:20 PM

It takes a lot to be a property manager in this situation.

How do you cough up a comparable property in 2 hrs flat and calm the soothing nerves of shell-shocked members? IMHO, this is not similar to someone being walked from Westin/Hyatt to Four Seasons due to overbooking.

holycow · 07-12-2008, 05:35 PM

Quote:

....Due to significant defects to the property that concern the safety and member experience of HCC members.....

What defects are HCC concerning about?

07-12-2008, 02:35 PM	#4
DC4MS Administrator Join Date: Oct 2007 Location: USA Posts: 1,698 Club: DC4MS.com	HCC Breckenridge, Colorado Home Update This is an e-mail response I received from High Country Club on Saturday July 12, 2008 around 1pm EST. ------- HCC will be replacing its Breckenridge Mountain Home property with a more accommodating, better located home. Breckenridge Mountain Lodge is one of HCC few leased properties. We have paid our rent through September so it is inaccurate that we have not paid rent. The home is in need of significant capital improvements that effect the safety and vacation experience of our members. We approached the owner of the home regarding the capital improvements needed several months ago to reach a mutually acceptable solution. However, he is unwilling to make the necessary repairs that are his obligation under the lease. Therefor, we will be replacing the home. The owner of the property did refuse to let our members into the home on Friday, which he does not have the right to do and we will be taking the appropriate legal action. Within 2 hours of the situation, we had replaced the property with a home of much nicer quality and a better location. We asked our members to have dinner in town at our expense while we worked through the details. Our property manager then met the member in town and personally led our members to the new home and took care of their needs including picking up dinner and some groceries. This situation was unforeseen and unfortunate, but the solution is in the best interests of our members which is our number one priority. High Country Club

07-12-2008, 02:42 PM	#5
Kagehitokiri Super Moderator Join Date: Nov 2007 Posts: 1,621	Re: HCC Breckenridge, Colorado Home Update and it wasnt someone from here?

07-12-2008, 02:49 PM	#6
DC4MS Administrator Join Date: Oct 2007 Location: USA Posts: 1,698 Club: DC4MS.com	Re: HCC Breckenridge, Colorado Home Update I just spoke with Christian Kirschner, President and CEO, High Country Club and he informed me that the current Breckenridge property is a leased property and is very popular with the HCC members. However, the home is in need of several repairs (some minor and some major) and HCC is on a quarterly lease with the owner. Christian informed me that HCC is fully paid up thru September 2008 and he was shocked that the owner of the home would prevent the HCC member from entering the property. Christian also stated that some of the maintenance issues that were not being performed by the owner was having a negative effect on the home and he was very concerned about the safety of all the HCC member guests. HCC became aware of the check-in problem yesterday and found a temporary solution for the HCC members within 2 hours. They found another home (and may even consider a longer term lease on this property) for the HCC members and had a HCC representative there to help the surprised guests adjust to the new location. I have not heard from the property owner and will be willing to allow him to contact me or post here as I have not heard his side of the story. Either way, I am glad that the HCC members did not suffer as as result of this situation and I am pleased at how quickly HCC responded to a potential hostile situation. This is one measure of a Destination Club that is difficult to judge until the "you know what hits the fan"...and it appears that HCC responded well (so far).

07-12-2008, 04:19 PM	#11
Tedpilot Senior Member Join Date: Nov 2007 Location: Oklahoma Posts: 300 Club: HCC	Re: HCC Breckenridge, Colorado Home Update I guess we will see in the coming days/weeks what the real story is. Given HCC is financially stable I would highly doubt that they would allow this unit, if any, not to be paid up as it is booked all summer and in high demand. That being said, I look forward to the unit they replace it with. I contacted my member rep this morning at HCC and she promptly responded with the information that the board now sees. I consider that a very good sign. They are responsive, available outside of office hours and obviously worked a difficult situation promptly. I certainly look forward to hearing from the current owner as to why? Undoubtedly we'll see what happens.

07-12-2008, 05:01 PM	#12
DC4MS Administrator Join Date: Oct 2007 Location: USA Posts: 1,698 Club: DC4MS.com	Re: HCC Breckenridge, Colorado Home Update This thread is a dilemma for me....without proof from either side we don't know where the truth lies. However, I prefer to give HCC the benefit of the doubt as I rarely ever hear complaints about that Destination Club and there has never been any issues like this in the past. I am also aware that the house has been for sale and HCC has a several year lease that could complicate a sale. Because HCC has directly and immediately addressed this issue since Friday, handled the situation well for their member on-site, sent me several e-mail updates, and the CEO spoke with me on the phone, I currently believe that HCC is the victim here. I would however entertain the same level of communication from the owner or agent for the Breckenridge home. I also think that "adhominem" may have a conflict of interest as his company "may" be the listing broker on the house and is having a hard time selling the house (due to the HCC lease).

07-12-2008, 05:04 PM	#13
DC4MS Administrator Join Date: Oct 2007 Location: USA Posts: 1,698 Club: DC4MS.com	Re: HCC Breckenridge, Colorado Home Update I just received another HCC e-mail response. --------------------------------- Official High Country Club statement: In regard to the lease payment due to the owner of the Breckenridge Mountain Home property the facts are as follows. HCC has paid rent through August 15th of 2008. Due to significant defects to the property that concern the safety and member experience of HCC members we approached the owner of the home to make the repairs which he is obligated to do under the lease. The owner refused. We then informed him we would not pay him for additional months past August 15th unless the capital improvements were made. He refused. We have engaged our legal council to take the appropriate legal measures against the false and misleading statements regarding this event as well as the actions of the property owner. In the meantime, we have already secured a replacement home that far exceeds the level of quality and location of the Beckenridge Mountain Lodge. We will in no way compromise the safety of our members and our members experience by placing them in a home that does not meet reasonable expectations and codes.

07-12-2008, 05:20 PM	#15
Bourne Senior Member Join Date: Nov 2007 Location: 60601 Posts: 486 Club: High Country Club, Pinnacle Yachts	Re: HCC Breckenridge, Colorado Home Update It takes a lot to be a property manager in this situation. How do you cough up a comparable property in 2 hrs flat and calm the soothing nerves of shell-shocked members? IMHO, this is not similar to someone being walked from Westin/Hyatt to Four Seasons due to overbooking. __________________ The Nile is a river in Egypt......